Frequently Asked Questions
1. How many times a month will I receive my trunk?
You will receive your trunk once per month for how ever many months you subscribed for.
2. When will I be charged for my trunk?
You will be charged every month on the day that you first subscribed. For example... if you first subscribed on the 7th of the month, you will continue to get charged on the 7th.
3. What will I receive in my monthly trunk?
You will receive different items every month. Most will be for your Little Peanut but some will be for mom as well. We have partnered up with some very big brand names as well as small local artisans and some fair trade artisans around the world as well. All of our products are high quality, full size (not samples) products that you can count on. Each trunk is made with thoughtfully hand chosen items for your child's age and gender.
4. How long will it take to receive my trunk?
After your credit card is charged, it takes about 3-5 business days to process the trunk and will be shipped out after that.
5. Can I choose what goes in my trunk?
While you can't choose specific items that go into each trunk (the surprise is part of the fun!), you can let us know if you prefer to stay away from certain categories such as book, clothes or toys. Just send us an email or leave it in the comment section on your order and we will do our very best to accommodate your request. We are working on a Build Your Own Trunk as we speak. You will be the first to know when that is all set up.
6. Can I return my items?
Items that you received in a trunk and the trunk itself is not eligible for return. However, if you have purchased something seperately from the store, that item is available for return provided that it hasn't been opened, worn or used, is in saleable condition, and has original tags.
7. What do I do if I have any questions?
Please don't hesitate to send us any and all questions you may have. We love helping you feel good about spending your money with us and can't wait to hear from you! You can send us a question through the contact us page or you can send it direclty to firstname.lastname@example.org